Accounts
Creating and verifying your candidate profile
What identity checks we run and how long verification takes.
How can we help?
Search the help centre, or open a ticket and a human at Global Remote Connect will reply within one business day.
Accounts
Changing your email or password
Update credentials and recover access if you lose your email.
Accounts
Deleting your account and data
What gets removed immediately and what we retain for legal reasons.
Applications
How application statuses work
Submitted, in review, interview, offer and rejected explained.
Applications
Withdrawing an application
Withdraw at any stage and what the employer sees when you do.
Applications
Reporting an employer who never replied
Our 14-day no-ghosting policy and how enforcement works.
Employers
Getting your company verified
Entity registration, corporate domain and payroll capability checks.
Employers
Writing a posting that passes review
Required salary band, country list and timezone overlap statement.
Employers
Understanding applicant match scores
Which criteria feed the score and how to override a ranking.
Billing
Changing or cancelling your plan
Proration rules, downgrades and what happens to live postings.
Billing
Paying with cryptocurrency
Supported assets, networks and how to confirm a transfer.
Security
Turning on two-factor authentication
Authenticator app setup and recovery code storage.
Common questions
Answers people ask for most
Still stuck
Open a support ticket
Tickets are answered by the Global Remote Connect team, not a bot. Email support@globalremoteconnect.com if you prefer.